Privacy Policy
Last updated: March 1, 2026
1. Introduction
FastFiber ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform at fastfiber.io ("the Service").
2. Information We Collect
Information you provide:
- Account information: Email address, full name, and company name when you create an account.
- Payment information: Billing details processed securely by Stripe. We do not store your credit card number.
- Quote requests: Source/destination cities, capacity requirements, contact email, and any notes you include in bandwidth inquiry forms.
Information collected automatically:
- Usage data: Routes calculated, features used, and general interaction patterns with the Service.
- Technical data: IP address, browser type, device information, and access times collected through server logs.
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service, including route calculations and data access.
- Process your subscription payments through Stripe.
- Respond to your bandwidth quote requests.
- Send you service-related communications (account confirmations, billing notices).
- Improve the Service based on usage patterns.
- Comply with legal obligations.
4. Third-Party Services
We use the following third-party services that may process your data:
- Supabase: Database and authentication provider. Stores your account data and application data. Privacy Policy
- Stripe: Payment processor. Handles all payment and billing information. Privacy Policy
- Vercel: Hosting provider. Serves the application and may log access data. Privacy Policy
- Resend: Email service for transactional notifications. Privacy Policy
5. Data Retention
We retain your account data for as long as your account is active. If you cancel your subscription, your account data will be retained for up to 12 months to allow for reactivation, after which it may be deleted. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption in transit (HTTPS/TLS) for all data transmission.
- Row-level security policies on our database to ensure users can only access their own data.
- Secure authentication with email verification.
- No storage of credit card information on our servers (handled entirely by Stripe).
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate personal data.
- Delete your personal data (subject to legal retention requirements).
- Export your data in a portable format.
- Object to processing of your personal data.
To exercise any of these rights, contact us at support@fastfiber.io.
8. Cookies
We use essential cookies required for authentication and session management. These cookies are strictly necessary for the Service to function and cannot be disabled. We do not use advertising or tracking cookies.
9. International Data Transfers
Your data may be processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your data to these locations.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after such changes constitutes acceptance of the updated policy.
12. Contact
For questions about this Privacy Policy or to exercise your data rights, contact us at support@fastfiber.io.